Glasses Drop Off
Optional one-year lens protection, $40. Includes one approved remake for covered lens damage, with standard shipping both ways. See terms. This optional add-on is available only for eligible own-frame lens orders; the complete-pair checkout does not offer it. Previously purchased protection retains its saved terms. Lens protection terms
We review your prescription, when required, and frame details before starting the lens work. If something does not look right, we contact you before moving forward.
For corrective lens orders, a valid eyeglass prescription is required before we can make the lenses. You may add a current copy or authorize Glasses Drop Off to request your current eyeglass prescription and any pupillary-distance measurement already recorded by the eye care provider you identify.
An older or expired copy may help identify the provider or fill in order details, but it cannot be used to make your lenses. A provider may require its own authorization form, decline a third-party delivery method, charge a lawful records fee, or require a new examination. Prescription assistance does not guarantee that a provider will release a usable record by a particular date.
Glasses Drop Off does not perform eye exams, diagnose conditions, provide telehealth services, alter prescriptions, or issue prescriptions.
For our own-frame lens service, customers provide their frames. We review visible frame condition and compatibility, but customer-owned frames may have existing wear, stress, or damage before lens work begins. For complete glasses, we arrange the selected new frame and confirm availability before lens work.
You may submit a request for staff review. A request does not automatically cancel an order or issue a refund, and the website does not promise a particular outcome. Staff first reconciles the Shopify payment state and whether external custom lens work has begun before recording any action.
Complete glasses: Your complete glasses are estimated to ship within 5–7 business days after we confirm your prescription, measurements and frame availability. Delivery transit is additional.
New lenses for your own frames: After we receive your frames and confirm your valid prescription and required measurements, your order may take up to 10 business days to complete. Return shipping time is additional.
Placing or paying for an order does not confirm its prescription, measurements or frame availability. We contact you if clarification is needed.
For lenses for your own frames, you may drop off locally or ship your frames. For complete glasses, we arrange the selected frame; you do not need to send us frames. Every order includes a $12 delivery fee, and completed glasses are mailed to the delivery address saved with the order.
Local drop-off uses the physical drop-off location:
Glasses Drop OffMail-in orders use the mail-in address:
Glasses Drop OffYou may choose to receive order questions and updates by text message. Text updates are optional and are not required to place an order. Message frequency varies, and message and data rates may apply.
Reply STOP to opt out or HELP for help. Choosing not to receive texts does not affect your saved order or Shopify's payment confirmation. Glasses Drop Off status and recovery email are not enabled for this launch. We do not use an order-text choice as permission for unrelated marketing messages.
If a call is recorded for staff training and quality review, we give a notice first. For an automated recorded call, press 9 during the notice or at any time, or ask to stop recording. If you opt out, we stop recording and request deletion of that call's recording.
Recordings are private and available only to authorized staff for up to seven days. After seven days, they are no longer available and are scheduled for deletion. They are not used for advertising or automatic model training. Please use our secure checkout and uploads for payment and prescription details.
The website upgrade is complete. This section applies to people who previously signed up for a one-time completion email. That signup collected only your email address and a versioned consent record for that one email. It did not create an account, start an order, or authorize unrelated marketing.
Do not enter or send prescription, payment, or private health information with this request. The website update list is separate from customer orders, advertising, and analytics.
An active email is kept for no more than 180 days. After the one-time notice is sent or you withdraw, the readable email is removed promptly and the remaining keyed consent or suppression record is deleted within 30 days. A daily restricted cleanup removes records when their deletion date arrives.
You may withdraw or request deletion by emailing info@glassesdropoff.com without including prescription, payment, or private health information.
Muse can show our public services, lens options, prices, and a link to start an order. Our connector does not access or send your Glasses Drop Off order, prescription, pictures, measurements, or payment details. Please use our website for private order information.
Our hosting provider, Vercel, may process technical request details to operate and protect this connection. Muse handles your conversations under its own privacy policy (Muse sign-in may be required).
These terms apply to the Glasses Drop Off plugin for ChatGPT. Its shopping tools provide public service information, nonbinding price previews and a link to our secure website. They do not create or change orders or take payments. Review your selected lenses, optional features, delivery and any applicable tax on our website before paying. Where available, a separate saved-order connection shares only the limited status described below, with your permission.
Choose complete glasses or new lenses for your own frames. A price preview does not confirm availability or suitability; prescription, frame and fitting review are required before lens work begins. The plugin does not diagnose conditions or guarantee compatibility. The service, shipping, cancellation and refund policies on this page apply to the related lens service. For help, contact info@glassesdropoff.com without including prescription or payment details.
Our ChatGPT shopping tools show public service information and price previews. They receive only the selected frame, lens type, style and finish needed for a preview. These shopping tools do not access customer accounts, orders, prescriptions, pictures, measurements, or payment details. Your chosen frame and lens options can carry into the matching secure order flow. The website keeps these choices in this browser tab for up to 30 minutes and saves them when you continue to payment. ChatGPT does not automatically share your account email with this plugin. Contact and return-delivery details are entered once on our checkout, without creating an account. A camera or upload is not required for checkout; prescription, frame and fitting review remain required before lens work begins. Please enter private order information only on our secure website.
Where saved-order status is available, you must first open your order securely on our website and permit access to that one order. ChatGPT may then read its progress and notices, such as waiting for frames, shipped, on hold or refunded. It cannot change the order or make payments. This status tool does not share your order number, prescription, pictures, fitting measurements, contact details, delivery address, card details or amounts. Permission lasts for up to 30 days. You can stop future sharing using Disconnect order access on our website; your order stays unchanged. Information already shared in a ChatGPT conversation remains subject to OpenAI's privacy policy.
Our hosting provider, Vercel, may process technical request details to operate and protect the connection. The order link identifies ChatGPT as the source of your visit. ChatGPT handles your conversation under OpenAI's privacy policy.
If you email info@glassesdropoff.com about an existing order, our business systems can match the reply to that order and pause reminders. When enabled, our email service can read an eligible plain-text reply to answer routine service questions using approved information, or flag it for staff. That processing uses our business OpenAI API connection with response storage disabled. We do not use email data for advertising or general-purpose model training. See how our business email connection works. Please use the secure order flow for prescriptions and other sensitive information.
Your prescription, frame photos, provider details, date of birth used for a records request, and signed prescription-request authorization are private customer information. The files are kept in private storage and are never placed in a public web folder or public link.
For a new order, one order-bound guided selfie replaces the separate frame-photo upload. We explain both purposes and record your consent before the camera opens. Live camera guidance and reference-card edge detection stay on your device; the edge check does not recognize or classify card text. Before the picture is encoded or sent, your browser covers the physical card surface and draws a text-free outline at the observed card corners. We securely send only that card-masked picture to the OpenAI API to locate facial and eyewear guide points and create draft pupil-distance and lens-height measurements. Trained staff use the same short-lived card-masked picture to review the frames shown for that order. We request that the API not store the response. We do not sell the picture, use it to identify you, use it for advertising, or use it to train our own models.
New guided pictures are kept privately for three calendar years from capture for staff review and order support. Pictures taken on February 29 expire on February 28 in the third year. You may request deletion through our support team. Older pictures keep the shorter retention period agreed to when captured. The facial guide-point map and draft measurement have a separate, shorter lifetime: they stop being available within 23 hours of capture and are scheduled for deletion within 24 hours under healthy retention controls; this schedule is not a promise of instant physical erasure. New-consent pictures remain under the separate three-year policy. Review decisions and final optician-reviewed measurements are tied to that order, pair of glasses, and frame version. Those final values hard-expire within 364 days. When the order is completed, cancelled, or refunded, they are scheduled for deletion within 30 days of that terminal state under healthy retention controls. We do not automatically reuse them for another order. The guided picture does not replace the final compatibility check of the physical frames when they arrive.
To ask staff to withdraw an unfinished measurement check or request deletion, email info@glassesdropoff.com without including prescription, payment, or other private health information. Staff must verify and process the request. Withdrawal cannot undo analysis or lens work already completed.
A prescription-request authorization is limited to the eyeglass prescription and any pupillary-distance measurement already in the named provider's record. It expires 90 days after signature and may be revoked in writing by emailing info@glassesdropoff.com, except for action already taken in reliance on it. We verify the provider destination before sending a request.
With your permission, Vercel receives public-page analytics and performance signals plus anonymous top-of-funnel starts. Configured advertising providers may receive public page views, but no analytics or advertising provider receives customer-order, checkout, payment, or measurement milestones.
We do not send raw or hashed email addresses, prescription images or values, frame photos, selfie measurement pictures, file names, lens choices or measurements, order messages or identifiers, phone numbers, or customer names to analytics or advertising platforms.
Your analytics choice is stored in this browser and can be changed at any time. Choosing necessary-only browsing stops future analytics and advertising measurement from this browser.