Policies

Lens Workmanship Warranty

The optional paid warranty helps cover lens workmanship issues after your order is completed. It does not cover pre-existing frame damage or customer-owned frame condition.

Service Promise

We review your prescription, when required, and frame details before starting the lens work. If something does not look right, we contact you before moving forward.

Corrective Lens Orders

For corrective lens orders, a valid eyeglass prescription is required before we can make the lenses. You may add a current copy or authorize Glasses Drop Off to request your current eyeglass prescription and any pupillary-distance measurement already recorded by the eye care provider you identify.

An older or expired copy may help identify the provider or fill in order details, but it cannot be used to make your lenses. A provider may require its own authorization form, decline a third-party delivery method, charge a lawful records fee, or require a new examination. Prescription assistance does not guarantee that a provider will release a usable record by a particular date.

Glasses Drop Off does not perform eye exams, diagnose conditions, provide telehealth services, alter prescriptions, or issue prescriptions.

Frame Condition

Customers provide their own frames. We review visible frame condition and compatibility, but customer-owned frames may have existing wear, stress, or damage before lens work begins.

Refunds And Cancellations

Orders can be reviewed before processing begins. Once custom lens work has started, refund or cancellation options may be limited because lenses are made for a specific customer-owned frame.

Turnaround Time

After we receive your frames and confirm your valid prescription and required measurements, your order may take up to 10 business days to complete. Return shipping time is additional. We contact customers if clarification is needed before processing.

Shipping And Drop-Off

Customers may drop off locally or ship frames. Every order includes a $12 delivery fee, and completed glasses are mailed back to the return address provided during the quote flow.

Local drop-off uses the physical drop-off location:

Mail-in orders use the mail-in address:

Optional Text Updates

You may choose to receive order questions and updates by text message. Text updates are optional and are not required to place an order. Message frequency varies, and message and data rates may apply.

Reply STOP to opt out or HELP for help. Choosing not to receive texts does not stop the email updates connected to your order. We do not use an order-text choice as permission for unrelated marketing messages.

Website Upgrade Completion Email

If you explicitly opt in on the homepage, we collect only your email address and a versioned consent record so we can send one email when the website upgrade is complete. This does not create an account, start an order, or authorize unrelated marketing.

Do not enter or send prescription, payment, or private health information with this request. The website update list is separate from customer orders, advertising, and analytics.

An active email is kept for no more than 180 days. After the one-time notice is sent or you withdraw, the readable email is removed promptly and the remaining keyed consent or suppression record is deleted within 30 days. A daily restricted cleanup removes records when their deletion date arrives.

You may withdraw or request deletion by emailing info@glassesdropoff.com without including prescription, payment, or private health information.

Privacy And Upload Handling

Your prescription, frame photos, provider details, date of birth used for a records request, and signed prescription-request authorization are private customer information. The files are kept in private storage and are never placed in a public web folder or public link.

For a new order, one order-bound guided selfie replaces the separate frame-photo upload. We explain both purposes and record your consent before the camera opens. Live camera guidance and reference-card edge detection stay on your device; the edge check does not recognize or classify card text. Before the picture is encoded or sent, your browser covers the physical card surface and draws a text-free outline at the observed card corners. We securely send only that card-masked picture to the OpenAI API to locate facial and eyewear guide points and create draft pupil-distance and lens-height measurements. Trained staff use the same short-lived card-masked picture to review the frames shown for that order. We request that the API not store the response. We do not sell the picture, use it to identify you, use it for advertising, or use it to train our own models.

The submitted picture, facial guide-point map, exact-image fingerprint, and AI measurement draft are kept privately only for measurement and frame-reference review. We delete them after the combined review ends, with a 24-hour operational target, and in every case within 90 days. Only the review decision and final optician-reviewed measurements remain; they are tied to that order, pair of glasses, and frame version. Final values remain only through fulfillment and any active published return, remake, or warranty period, and are then deleted within 30 days. We do not automatically reuse them for another order. The guided picture does not replace the final compatibility check of the physical frames when they arrive.

You may withdraw from an unfinished measurement check or request deletion by emailing info@glassesdropoff.com. Withdrawal cannot undo analysis or lens work already completed, and it does not remove transaction records we must keep by law.

A prescription-request authorization is limited to the eyeglass prescription and any pupillary-distance measurement already in the named provider's record. It expires 90 days after signature and may be revoked in writing by emailing info@glassesdropoff.com, except for action already taken in reliance on it. We verify the provider destination before sending a request.

With your permission, Vercel receives public-page analytics and performance signals plus anonymous top-of-funnel starts. Configured advertising providers may receive public page views, but no analytics or advertising provider receives customer-order, checkout, payment, or measurement milestones.

We do not send raw or hashed email addresses, prescription images or values, frame photos, selfie measurement pictures, file names, lens choices or measurements, order messages or identifiers, phone numbers, or customer names to analytics or advertising platforms.

Your analytics choice is stored in this browser and can be changed at any time. Choosing necessary-only browsing stops future analytics and advertising measurement from this browser.